Terms & Conditions

Data Protection Act

The Three Counties Agricultural Society is registered with The Data Protection Agency under the Data Protection Act 1998 and seeks to maintain and uphold good practice in accordance with the Act.

Opt-out clause

You can use the Three Counties Agricultural Society web site without providing us with any personal information. Apart from our online services, no details are mandatory, and should you choose not to provide them, the quality of the service will be unaffected.

Disabled Ticketing Policy

The Three Counties Agricultural Society does not wish to discriminate against visitors with disabilities, so the full admission rate will be charged. However, if a visitor has a full-time carer or attendant, a free ticket is available for them at the time of purchasing a standard price visitor ticket. This concession is only available by applying in advance, with supporting documentation to:

The Ticket Office
Three Counties Agricultural Society
The Showground
Malvern
Worcestershire
WR13 6NW

Ticket Refunds Policy

If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund to the face value of the ticket.

If an event is rescheduled to another date, your tickets should be valid. If you cannot make the rescheduled date, then you are entitled to a full refund.

Otherwise, refunds are at the discretion of the Three Counties Agricultural Society. We will refund the face value of tickets only.

We endeavour to send tickets by 2nd class mail, within 7 days of receiving your order. Should you have not received your tickets within 15 days of placing your order, please let us know; we will investigate and, where appropriate, send replacement tickets (which will deactivate the original tickets). Failure to inform us, prior to an event, that you have not received tickets, will mean that we not reissue replacement tickets, nor refund.

Refunds / Exchanges before a show:

When tickets have been ordered for the wrong day or event, or the customer can no longer make that particular day:

The Society must be informed in writing, at least 14 days prior the start of the event. Notifications within 14 days of the start of the event will not be eligible for refund or exchange

Original tickets must be returned to the Society at the address below, along with a covering letter detailing:

  • The reason for the request for refund, or exchange (to another day or event).
  • Contact details ie postal address & daytime contact number.

We will process appropriately; if the request is for an exchange to another day or event, we may require additional payment to cover any price differential.

Refunds after a show:
When tickets have been forgotten, or not yet arrived in the post, prior to the show:

  • Customer must purchase replacement tickets at the gate, at the ‘on the day’ price. These are likely to be more expensive than the advance tickets.
  • Our cashiers will provide a refund request form, which will explain the process.
  • The Society must receive the completed refund request form, along with appropriate evidence of purchase (as detailed on the form), within one calendar month of the event.
  • We will process appropriately, or contact the customer if there is an issue eg need for more detail.
    Refunds will be at the value of tickets bought ‘on the day’ ie when the refund has been completed, customers will have just paid the value of advance tickets.
  • Nb We sell tickets up to as close to the start of a show as we can, bearing in mind tickets which are mailed out may take several days to arrive. We cannot be responsible for the non or late delivery of tickets.

The layout of the showground makes it impractical to hold tickets at a central point for collection.

Tickets ordered via See Tickets and The Ticket Factory will be mailed out much closer to the event, typically two weeks before the event starts; this is standard Ticket Factory practice.

The Ticket Office
Three Counties Showground
Malvern
Worcestershire
WR13 6NW
(Tel 44(0)1684 584924)
tickets@threecounties.co.uk

Group Bookings:

Applicable for groups of 8 or more; please contact the Ticket Office (details above).

External Sites

The Three Counties Agricultural Society has no moderation or control over content provided by external sites.

Web Browser

For optimal viewing, we recommend latest Chrome, IE11, Edge, Mozilla Firefox or Safari.

Copyright Information

The contents of this site remains:
Copyright © 1997-2017 the Three Counties Agricultural Society. All other copyrights are acknowledged and remain those of the respective copyright holder.

You may not copy any of the pages or images on this site without the express permission of the copyright holder. If you want to reproduce any portion of this site, please contact us with your request.

Privacy

As a user of the Three Counties Agricultural Society web site, we take your privacy very seriously. The following explains everything you need to know about the personal data that you supply and we hold, how we use the data, and how you stand legally on using information provided by you.

What do we collect?

The only data we collect is that provided by you on our Online Booking Forms. We do not use any hidden scripts to obtain information about you such as the browser or operating system you are using, or where you are connecting from. If at any time we need to know any other information, we guarantee to ask you first!

Site Tracking

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs and visitors. This software does not enable us to capture any personally identifying information.

How do we use the data?

Online Box Office - We need to know your name, address and telephone details for advance ticket applications, so that your order can be actioned. On the booking forms, mandatory fields are marked with an asterisk (*). We ask for your e-mail address and telephone number so we can contact you if needs arise.

Sharing your data

We do not share any data provided by you with anyone else. All data provided remains within the Three Counties Agricultural Society database, it is not accessible to anyone other than the Society.

Changing data you provide

If at any time you need to change the data you provide us with, you can contact us by email, telephone, fax or letter to correct the data you originally provided.